Refund Policy — Harbicious

01 · Overview

Our commitment to you

We want every Harbicious customer to receive the right products in good condition. If something isn't right, we're here to help — please contact us within 7 days of delivery for damaged, leaking, expired, or wrong items.

02 · How to Raise a Request

Three simple steps

Document it

Take clear photos or a short video of the package and the product issue

WhatsApp or call 9650526943 within 7 days of receiving your order

Resolution

We review and confirm a replacement or refund based on the case

💡

Tip: Keeping unboxing photos or a short video of your package being opened helps us resolve your request much faster.

03 · Eligible vs Non-Eligible

What qualifies?

✓ Eligible

Wrong product delivered
Product damaged during delivery
Leaking or broken packaging on arrival
Expired product received
Unopened product — wrong item

✗ Not Eligible

Opened or used personal care products
Change of mind after delivery
Request raised after 7 days of delivery
Products without supporting photos/video
Subjective results or skin reactions (unless product defect)

04 · Contact

Need help with an order?

Our team is available on WhatsApp for order support, replacements, and refund queries. Please have your order details and photos ready for the fastest resolution.

Raise a refund or replacement request

WhatsApp 9650526943 with your order details & photos

WhatsApp Support